Shipping + Handling
Arrangements can be made for local drop-off or pick-up.
With the environment in mind, it is not unusual for us to ship packages using up-cycled packaging supplies, or recyclable materials. Always a creative and protective packaging solution. Thank-you for helping us keep it green!
All orders are shipped via Canada Post, unless otherwise arranged, within 2 to 5 business days of when the order was placed. Canadian placed orders usually arrive within 2 to 5 business days. Orders shipping to the USA take about 5 to 10 business days. International orders arrive within 7 to 21 business days. Tracking is available upon request for those who are excited for package arrival. This is at an additional cost to the buyer. International orders may have customs or import duties applied. Root and fibre is not responsible for these extra costs.
Simple Returns and Exchanges
Once your product(s) have arrived, you have 15 days to submit an exchange or refund request and ship back the unwanted merchandise to us. We understand if something isn’t quite the right fit. To ensure the best arrangements for returns please e-mail firstname.lastname@example.org to begin this process. Eligibility for item return or exchange requires your item to be in the same condition that you received it in. It is your responsibility to pay the shipping costs associated with returning your item. Shipping costs are non-refundable.
If it has been 14 (CAD)/ 30(US/INTL) days, please contact us at email@example.com so we can assist you in tracking down your order. Claims will be assessed on a case-by-case basis. We will do our best to provide a timely response.